Store Leader
Full Time • River Ridge
Benefits:
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
About PJ's Coffee
Phyllis Jordan, a pioneer in the coffee industry, founded PJ’s Coffee of New Orleans in 1978 and demonstrated that better beans, superior roasting techniques, and pure passion for the art of coffee making mattered. The River Ridge location was opened in 1993, it was the first PJs in Jefferson Parish.
Job Summary
The job of the Store Leader can be broken down into 3 things- Serving people, operational excellence, and leadership. We are passionate about delivering the best customer experience as well as caring for each other in the process. We strive for customers to leave our shop feeling encouraged and uplifted. Forming relationships with our customers is important to us. In order to provide great hospitality, the Store Leader must be attentive to our guests.
A Store Leader is responsible for running our community-based coffee shop, providing genuine hospitality, creating a warm & welcoming experience for every customer we serve and staff member we employ, as well as ensuring that all tasks are being completed in accordance with health regulations and company standards
The Store Leader will be expected to work at minimum 3 shifts a week with each shift being 6-8 hours long and then maintain structured administrative and operational management to encompass 40 to 45 hours weekly.
Responsibilities
- Understand completely all company policies, procedures, standards, specifications, guidelines, and training programs.
- Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
- Ensure that all food and beverages are consistently prepared and served according to the store’s recipe and par level standards.
- Achieve company objectives in sales, service, quality, the appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Ensure all labor and scheduling requirements/goals are met, including filling in on the schedule where needed to ensure guest service standards and efficient operations.
- Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following PJ’s preventative maintenance programs.
- Fully understand and comply with all federal, state, county, and municipal regulations that pertain to the health, safety, and labor requirements of the store, employees, and guests.
- Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner
- Assist with carrying out store marketing, advertising, and promotional activities and campaigns as set forth by upper management.
- Ongoing training and development through PJ’s Coffee Corporate communications, management meetings, regional calls, and other resources.
Qualifications
- High school diploma or equivalent
- Have knowledge of service and food and beverage, generally involving at least 1 year of FOH operations and/or other management positions.
- Some management experience is preferred.
- Possess excellent basic math skills and have the ability to operate a cash register or POS system.
- Basic problem-solving and conflict resolution skills are needed.
- Must have the stamina to work 40 hours per week.
Perks of the Role
- Ongoing Management and leadership training opportunities
- National awards and recognition
- Learning from the oldest tenured franchisee in the PJs Coffee system
- Bonuses based on financial goals and benchmarks
Compensation: $40,000.00 - $48,000.00 per year
PJ’s Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee making. Today, PJ’s Coffee is recognized for harvesting, roasting,and personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic tea. In addition, our selection of fresh breakfast pastries and hot breakfast sandwiches makes for the perfect beverage pairing.
PJ’s Coffee carries a complete line of espresso-based beverages, flavored coffee, and award-winning Original Cold BrewTM Iced Coffee. PJ’s Coffee is committed to bringing our customers the freshest coffee possible, while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs.
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Flexible Schedules
Enjoyable Work Environment with Supportive Management
Employee Incentives
Growth Potential