Job Summary:   
The Assistant Manager is responsible for being the master craftsman of all beverage and food items offered by PJ’s Coffee. They are responsible for developing a positive environment for both customers and fellow staff members, all while providing consistently fast, efficient, and friendly service to all.  The assistant manager is responsible for the reputation and integrity of the PJ’s brand and of the specific store in which they are employed.  The assistant manager must exude impeccable customer service qualities, product knowledge, and education, encouraging safe work practices, and a demonstrated commitment to the core values and principles of PJ’s Coffee.   More importantly, a person in this role must be dedicated to the success of their growth within the company and enter the company with the intent to grow and move into larger roles.
 
Responsibilities:  
Understand completely all company policies, procedures, standards, specifications, guidelines, and training programs.  |   | 
Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times. 
Ensure that all team members are consistently preparing and serving food & beverages according to the brand standards and par level standards. 
Ensure that all team members are consistently fulfilling orders in a timely manner and monitor service times for all orders.
Ensure that all team members maintain a positive, fun work environment. 
Ensure that all food and beverages are consistently prepared and served according to the store’s recipe and par level standards. 
Ensure all labor and scheduling requirements/goals are met, including filling in when needed  to ensure guest service standards and efficient operations.
Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following PJ’s preventative maintenance programs including proper breakdown & cleaning of Auto Fry and Granita machines. 
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. 
Assist with carrying out store marketing, advertising, and promotional activities and campaigns as set forth by upper management. 
Develop and train staff new staff members. 
Report any employee conduct or company violations directly to management. 
Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the store, employees, and guests. 
Provide advice and suggestions to management as needed.